Please feel free to contact us with any questions@ 1-650-872-9500
Visit our showroom at;
Brokeneck Kustoms
442 Victory
South San Francisco, Ca, 94080
1) How can I return an item? What is your return Policy?
If you are not satisfied with your purchase for any reason, you can return one or more products respecting the following conditions:
* use our carrier, UPS, to ship (at no additional charge) the items you wish to return.
* be sure that the products are in the same condition that you received them in and that the Brokeneck Kustoms identification tag and disposable seal are attached.
* products must be sent to Brokeneck Kustoms in just one parcel. Brokeneck Kustoms reserves the right to refuse garments from the same order if they are sent back at different times.
If you adhere to these conditions, Brokeneck Kustoms will issue you a refund for the full price of the item purchased, less shipping costs and restocking fee of $ 5.00 for each returned item. If you do not comply with the conditions requested above, Brokeneck Kustoms will be unable to issue you a refund and you will incur additional shipping costs should the items need to be re-shipped to you in such an event.
You may return any product you buy except underwear and any items from the sample sale area. Sales of Underwear and all items from the Sample Sale area are FINAL.
In addition, please note that Brokeneck Kustoms may, from time to time, designate on the website other non-returnable merchandise. Any such designation will be noted on the product page of the merchandise which is non-returnable.
2) Can I exchange one item for another?
No. If you don't like the color or the model that you purchased, or the size is wrong, then send it back for a refund. You will not be able to exchange one item for another.
3) How much do I pay for the return delivery?
Return delivery is free. Brokeneck Kustoms charges a $ 5.00 restocking fee on each returned item. Order delivery charges cannot be refunded.
4) Where do I ship my return items?
Please ship returned items to:
Brokeneck Kustoms
442 Victory
South San Francisco, Ca, 94080
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: brokeneckkustoms@sbcglobal.net
By Phone: 1-650 - 872 - 9500
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
All orders unless otherwise specified will ship Standard UPS Ground. Orders will be processed the next business day that they were received.